FAQ's
Will Roots, Coils & Kinks' products make my hair grow back?
Hair loss is a devastatingly complex epidemic. Our products are formulated with a unique combination of extracts and oils. They contain naturally occurring vitamins and fatty acids that help reduce scalp inflammation and aid in moisture retention, which is instrumental to encourage growth and reverse hair loss. Albeit some forms of hair loss cannot be reversed (such as in the case of absent or severely damaged hair follicles), we have seen promising growth in some consumers who suffered from long-term (10+ years) of hair loss.
My product is a different color from my last order. Is this normal?
Our products are freshly handmade, which can result in color variation. You will typically see this with our Moisture Infusion Leave In Mist, as we are combining liquids with oils. The oils are naturally prone to separate from the liquids to some degree, which can alter the color. We assure you the ingredients are the same and the product is fresh. Please shake well before each use.
Can I use Roots, Coils & Kinks daily?
Typically, our products can be used daily with no worries of build up. Nevertheless, we encourage you to listen to your hair and adjust the amount of product and frequency of use as needed. After all, your hair is as unique as you!
I Have locs. Will your products cause build up?
Our products can be used for ALL hair types. Yes, you heard me. . .loose natural, color-treated, curly, kinky, braided styles and absolutely LOCS and WICKS with no worries of product build up! You'll want to be sure to apply the serums directly to your scalp, but you'll be pleasantly surprised by the light weight composition of our leave in mist.
When Will My Order Ship?
All orders are shipped via United States Postal Service (USPS) by either regular first class mail or priority mail. Please allow 10 business days from date of purchase to receive your order.* You will receive shipping confirmation with tracking once your order has shipped out. Shipping available to U.S. residents only.
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*Actual delivery time will depend on the delivery method chosen and the carrier.
Returns & Refunds
Our products are freshly handmade; therefore, we do not offer returns or exchanges. Payments are non-refundable. ALL SALES ARE FINAL.
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We are unable to issue refunds or replace packages when a shipment is verified delivered via USPS, with a confirmed delivery confirmation. However, you may file a timely claim with USPS directly for lost or stolen packages: https://www.usps.com/help/claims.htm